Privacy Policy

Last updated: January 1, 2025

1. Introduction

Fodika (“we,” “us,” or “our”) operates the Fodika platform, including our white-label restaurant apps, web ordering apps, and merchant dashboard (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our Services.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, phone number, and email address provided during registration.
  • Order Data: Details of orders placed through restaurant apps powered by Fodika.
  • Loyalty Data: Points earned, tier status, vouchers redeemed, and engagement history.
  • Device & Usage Data: IP address, device type, operating system, and app usage patterns.
  • WhatsApp Communications: Order confirmations and loyalty notifications sent via WhatsApp Cloud API (Meta).
  • WhatsApp Authentication: Phone number verification via WhatsApp for secure account access. We use WhatsApp's Customer Service Window (CSW) to send verification links. No message content is stored beyond verification status.

3. How We Use Your Information

  • To operate and improve our Services.
  • To process orders and manage loyalty accounts.
  • To verify your phone number via WhatsApp for secure authentication.
  • To send transactional notifications via WhatsApp (order updates, loyalty events).
  • To generate analytics for restaurant merchants (aggregated and anonymized).
  • To comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We share data with:

  • Restaurant Merchants: Limited to their own customers' order and loyalty data.
  • Meta (WhatsApp Cloud API): For phone verification and transactional messaging. Meta processes messages according to their Business Policy.
  • Cloud Hosting Providers: For secure data storage and platform operation.

All third-party processors are bound by data processing agreements.

5. Cookies

Our web ordering apps use essential cookies for session management and authentication. We do not use third-party advertising cookies. You may disable cookies in your browser settings, though some features may not function correctly.

6. Data Retention

We retain personal data for as long as your account is active or as required by law. You may request deletion of your account and associated data by following our Data Deletion Instructions or by contacting us at business@fodika.app.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data.
  • Request deletion of your data.
  • Object to or restrict processing of your data.

To exercise these rights, contact us at business@fodika.app.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure database isolation per restaurant tenant, and access controls. However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date.

10. Contact Us

For privacy-related questions, contact us at:
Email: business@fodika.app
Address: Cairo, Egypt